Design Operations Intern-Kiva

Website Kiva


About Kiva

Kiva is the world’s first and largest crowdfunding platform for social good. We run an online marketplace ( for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to expand financial access at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”

Our mission is to expand financial access to help underserved communities thrive. In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7+ million borrowers in over 80 countries. Our lenders fund over $10 million in loans every month. Headquartered in San Francisco, with offices in Portland, New York City, Nairobi, and Bangkok, Kiva’s team has 100+ employees and 500+ volunteers worldwide.

Internship Program

Since its founding, volunteerism has been an integral part of Kiva’s foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you’ll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.

Through this volunteer internship, we’re hoping to provide a high caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

Kiva Internships are 6-month, part-time (24-32 hours per week)remote volunteer positions.

Placement Process

Kiva places interns within most departments of the organization. During recruitment, we evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow.

Although Kiva Interns range in age and experience, a common theme among our participants is a “can do” attitude as well as a desire and willingness to dive in and get their hands dirty.

Kiva is currently hiring for our January through July 2021 Internship Class.

Our team

Kiva’s marketplace department manages the lender demand for loans on our site. As a highly data-driven team, we analyze and identify needs within the business and respond accordingly with marketing campaigns and lifecycle touchpoints for our lenders. The design team supports the marketing campaigns, website product design, as well as other department requests. It’s the responsibility of the Design Ops crew to make sure the marketing and design teams are organized, have all the resources they need, and projects are scheduled in a way that ensures feasibility and success.

Your role

As Kiva’s design operations intern, you will work directly with the two Design Ops Managers on a variety of projects varying in complexity, touching all aspects of what it takes to run a successful marketing and design organization. To succeed in this role, you’ll need basic project management and reporting skills. Projects may include assessing the current work flow of the design/marketing teams, strategize improvements, and actively implement positive changes. Another likely project will be organizing the current media asset library and building an improved asset intake process.

Primary Responsibilities

    • Collaborate with the design ops managers, graphic/product designers, marketing managers, and social media fellows
    • Learn and work with various types of software for designers and team organization (ex: Figma, CoSchedule, Confluence)
    • Organize and maintain existing media asset database
    • Help build asset management process and system
    • Provide administrative support to the growth marketing team
    • Prepare, format and edit a range of documents


    • At least 21 years of age or older by January 19th, 2021
    • Able to commit to the full 6-months term
    • Effective written and verbal communication skills
    • Highly attentive to detail
    • Ability to work independently as well as part of team
    • Competency in Google Suite (Gmail, sheets, docs, slides)
    • Very organized


    • Professional development and skills workshops
    • Access to Kiva’s network of Kiva Fellowship and Internship Alumni
    • Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
    • References gladly given for successful participants

Kiva’s Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.

The weekly time commitment for a Kiva Internship is 24-32 hours per week, from January 19th, 2021 – July 30th, 2021. Please make sure you have the availability to commit for the entire internship period before submitting an application.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

For example: I am very interested in the position at [company]. I believe my skills and work experience make me an ideal candidate for this role. I look forward to speaking with you soon about this position.
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