Full job description
About This Role:
The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.
Roles and Responsibilities:
- Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
- Drive policy changes, while maintaining product changelogs and determining long-term risk factors
- Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
Expertise and Experience Required:
- 1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
- Strong project management skills and the ability to align internal and external stakeholders effectively.
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
- Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
- Able to maintain documentation and drive process improvements for long-term operational success.
- Strategic thinking and demonstrated ability to communicate long-term product strategy
Kikoff: A FinTech Unicorn Powering Financial Progress with AI
At Kikoff, our mission is to provide radically affordable financial tools to help consumers achieve financial security. We’re a profitable, high growth FinTech unicorn serving millions of people, many of whom are building credit or navigating life paycheck to paycheck. With innovative technology and AI, we simplify credit building, reduce debt, and expand access to financial opportunities to those who need them the most. Founded in 2019, Kikoff is headquartered in San Francisco and backed by top-tier VC investors and NBA star Stephen Curry.
