AI & Data Analytics Intern

Introduction:

The AI & Data Analytics Intern contributes within the Retail Innovation Team to track and measure usage adoption rates and patterns for newly deployed Generative AI tools for internal Toshiba use. A key goal of these tools is to improve operational efficiency within our work force and supporting our service delivery excellence model.

Our organization provides maintenance break/fix and installation solutions for some of the world’s largest retailers, partnering with brands like Walmart, Kroger, and Costco to deliver innovative consumer experiences leveraging a wide range of technologies.

Responsibilities:

• Assist the Project Lead in a subset of the following areas as assigned: Creating internal dashboards to track operational metrics and KPIs Compiling reports for usage adoption of tools. Measuring the direct impact of Gen-AI tools on operational improvement Analyzing areas of improvement within the tools and collecting user feedback to drive use case improvements
• Learn about TGCS field services offerings and how they provide value to our clients.

Required Skills:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills
• Good analytic and logical problem-solving skills.
• Strong history of coursework related to Data Analysis or Data Science.

Preferred Skills:

• Currently pursuing a Mathematics or Computer Science/Information Systems degree in undergraduate or postgraduate studies
• Domain knowledge in Retail operations