Product Experience Analysts

  • Internship
  • Remote

Facebook

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

 

The Product Experience Analytics (PXA) Team is responsible for advancing Facebook’s product quality by identifying and collaborating with the product teams to implement opportunities that improve the quality and end-to-end experiences of existing and future products. With deep analytics expertise, understanding of the product health and the user experience, the Product Experience Analytics Team partners with the product team (consists of Engineering, Product Management, Research, Design, etc.) to ensure we launch high quality and reliable products to the market. They reinforce that expertise by becoming fluent in the data around Facebook products and developing a well-rounded knowledge of products and the ecosystem as a whole. Utilizing that critical expertise, we keep the end-to-end experience at the center of our focus. Product Experience Analysts are highly analytical, data driven, and scrappy – not only identifying and proactively advocating for impactful changes Facebook should make, but also driving the implementation of changes based on those insights. Product Experience Analysts thrive in ambiguity and are capable of turning data into convincing stories that influence product teams to prioritize quality in the product. Those who join our team are passionate about improving experiences for Facebook users and are strong advocates for people and businesses on our platform. We need strong, analytically capable influencers who can align cross-functional partners around creating the best possible experience for people and businesses on Facebook. The Product Experience Analytics team is highly cross-functional, working across all teams that make up a Product Team to provide data-driven insights that help define our business strategy, product vision, and roadmap. Facebook is reshaping the world of advertising and the Product Experience Analytics team will play a central role in determining how successful and sustainable we can be. If you are passionate about Facebook, interested in product quality, intellectually curious, a fast learner, clever thinker, and have exceptional communication skills, keep reading!

 

Responsibilities

Explore and analyze user experience and product performance data, develop goals and tracking metrics, and ensure product priorities are data-driven and accommodate short term and long-term goals.

Apply quantitative analysis and data-mining skills to develop deep analytical insights around product usability, correctness and the end-to-end experience across a variety of data sets and platforms.

Build strategic relationships and manage communication and alignment across multiple partner teams.

Partner with Research, Design, Marketing, Operations, and Testing teams to identify opportunities to improve our products based on user feedback and help quantify the impact of their qualitative insights.

Partner with Engineering, Design, and Product Management to design and develop experiments to test hypotheses, iterate and implement changes in existing products that positively impact the people and business’s experience and drive new Facebook products that are high quality and low risk.

Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects.

Inform, influence, and execute new quality initiatives that are data driven and meaningfully shift core metrics in the positive direction.

Initiate and drive change through influence, and collaborating with a variety of cross functional stakeholders.

Minimum Qualification

Currently has, or is in the process of obtaining, a Bachelors, Masters or PhD degree

2+ years SQL experience

1+ years of experience in Tableau, Qlik, Power BI, or other data visualization tools Analytical experience, with experience building product intuition, solving problems using data and providing business insights

Knowledge of basic statistics concepts (experimental design, statistical analysis, hypothesis testing)

Experience creating and telling stories from data

Experience constructing interpersonal relationships across teams, communicating technical content and analytical insights to multiple audiences

Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment

 

Preferred Qualification

Work experience in tech, finance, consulting or related industry

1+ years of programming experience in Python or R

Knowledge or experience in machine learning principles, fundamentals and applications

Experience in internet advertising and/or the advertising industry

Experience at a software technology company

Experience leveraging raw customer feedback to develop new analytical initiatives

Intent to return to degree-program after the completion of the internship/co-op

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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