Full job description
Winter Park Recruiting is a leading recruitment agency focused on connecting exceptional talent with companies that value growth, integrity, and a thriving work environment. We specialize in placing high quality candidates across various industries, helping organizations build high-performing teams. We believe in personalized, strategic recruitment solutions that align with our clients’ unique needs and cultures.
We are currently looking for a System Administrator in the Orlando, FL area. This is an in-office 5 days/week role.
JOB SUMMARY:
The Systems Administrator position will need to work with other Technology Services’ staff as well as internal customers and vendors to maintain new and existing systems. Providing a mid-level escalation point, the Systems Administrator role will engage in more in-depth desk-side and server-side support for issues that need further investigation. This role will also provide consistent monitoring and maintenance of the desk-side and server-side environments, managing upgrades and updates, patching and incident response.
ROLES AND RESPONSIBILITIES:
- Provide day-to-day consultation, instruction, troubleshooting and problem solving for hardware, software, network, and related computer systems and devices.
- Perform routine maintenance on all servers and applications throughout the District.
- Administer active directory and exchange online environments, managing user accounts, groups and policies.
- Develop plan for, schedule and complete system and application upgrades; both routinely and as needed to address security needs.
- Perform proactive monitoring of all systems within the environment. Log any anomalies or events in the help desk system and work with the team to mitigate.
- Monitor, respond to and action system alerts, logging each alert received in the help desk system and work with the team to mitigate.
- Monitor and respond to security alerts, providing first line of support.
- Monitor system backups, ensuring all systems are backed up successfully at their scheduled intervals. Work to troubleshoot any missed files or devices.
- Monitor, respond to, and resolve Help Desk calls and tickets in keeping with established customer service standards. Act as primary escalation for Technical Support Analysts when incidents are beyond the skillset or time allotment. Escalate complex issues to the appropriate technical resource in a timely manner.
- Assist in developing, updating, and maintaining procedures and Help Desk knowledge base.
- Train and direct personnel in the use of computer applications and equipment.
- Maintain inventory of all servers and applications throughout District.
- Assist with and provide support to team members accountable for any range of enterprise, infrastructure, network, security, database or other technology projects and assignments, as required.
- Participate in meetings, committees and continuing education seminars to improve individual, departmental, and organizational performance and efficiency.
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
- Participate in all Operations and Maintenance rotational duties, including on-call rotation and after-hours power tests.
- Perform other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrate excellent customer service and support skills.
- Maintain a level of professionalism with respect for confidentiality.
- Excellent passive listening, oral and written communications and interpersonal skills.
- Demonstrate exceptional attention to detail, organizational and problem solving skills.
- Strong analytical knowledge and experience of PC hardware, software, and peripherals.
- Consistently manages multiple priorities and competing assignments while meeting commitments.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Demonstrate ability to manage multiple priorities and maintain compliance with schedules and quality standards.
- Organize work, establish priorities, meet established deadlines, and follow up on assignments with minimal direction.
- Clear depth of knowledge in Information Technology fundamentals, current best practice and standards, along with emerging resources and practices.
- Regular, dependable attendance required
EDUCATION REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Systems, Business or a related field.
- Three to five years of experience in IT infrastructure and enterprise-wide system management.
- Microsoft certifications are preferred.
- ITIL Foundations Certification required (if not in possession at time of hire, certification must be obtained within 6 months – as condition of continued employment).
Winter Park Recruiting is an Equal Opportunity Employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
