Position Summary
Synapsum is the SaaS analytics product arm of eShipping, a managed transportation company. The Business Intelligence Developer will work with Synapsum’s Head of Data & Analytics and eShipping Solutions, technology, and sales teams on business intelligence product development and systems innovation.
The Business Intelligence Developer will perform hands-on work including onboarding new customers, querying our multi-tenant database and semantic model to answer business problems, designing new product features, and enabling business intelligence through a multi-tenant SaaS solution. This role is hands-on, strategic, and fast-paced.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
- Perform data analysis and collaborate with the Synapsum team to make sense of source data – establish scope, identify important classifiers and filters, how to calculate KPIs, and ultimately determine how to map customer data to a standard semantic data model
- Capture requirements for business intelligence solutions from eShipping Sales and Solutions teams
- Develop business intelligence functionality in the Synapsum environment using our standards and industry best practices
- Develop a broad understanding of eShipping systems used for managing logistics and warehousing
- Identify commonly sought after needs and translate them into product and/or feature specifications for our data models, semantics, visualizations, predictive models, and simulations
- Monitor data feeds and outputs for gaps, errors, and corruptions, and actively work to resolve and prevent production challenges
- Other duties as assigned
Required Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of data pipelines sourced from business applications, and ETL/ELT
- Solid understanding of data management – monitoring data feed quality, metadata management
- Ability to work independently with minimal leadership oversight
- The ability to effectively interact with executives as well as Synapsum, Sales, Solutions, Account Management, and Operations teams
- Excellent customer service, time management, and prioritization skills
- Excellent oral and written communication skills in person and via phone
- Able to utilize sound, independent judgment and make responsible decisions and recommendations
- Excellent follow-through and detail orientation
- Ability to work with a variety of people and personality types
- Able to work within a fast-paced team environment
Minimum Education and Experience
- Experience interrogating data – identifying and fixing data gaps, evaluating quality, determining relationships between tables, classification
- Experience writing SQL
- Experience gathering business requirements, translating them into data and engineering requirements, and communicating those to the respective teams
- Experience working with Power BI, especially DAX
- Bachelor’s degree with a technical major
