Business Analyst – Process Improvement
Care in Action With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action. Find out more about our shared purpose, and what drives every one of us. Right now, we’re seeking a Business Analyst – Process Improvement who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. About the role The Business Analyst – Process Improvement will play a critical role in delivering key initiatives within the Finance & Governance division’s strategic roadmap. Working in focused 90-day cycles, you will pick up discrete packages of work, from problem identification through to solution design and implementation, before moving on to the next priority. About the Team You will join the newly established Enterprise Governance team within the Corporate Legal and Compliance branch, a collaborative group of seven who support each other to deliver in a constantly evolving, sensitive environment. The team values flexibility, professionalism, and a positive, fun working culture. Reporting to a manager who offers a high level of trust and autonomy, you will be empowered to work independently while having an open line for guidance and support when navigating roadblocks or complex challenges. This role will heavily support the wider Finance & Governance division, who are committed to ensuring the TAC is financially sustainable, operates efficiently, and is governed effectively. What we’re looking for Experienced Business Analyst You bring demonstrated experience in business analysis, with strong capability in techniques such as requirements analysis and management, process improvement, systems analysis, data modelling, and cost-benefit analysis. You’re confident bridging the gap between technical specialists and business users in an Agile environment, and can translate complex documentation into clear, actionable insights. Delivery-Focused You thrive in environments where you can identify the problem, design the solution, and deliver the outcome. You can manage discrete packages of work within short delivery cycles, keeping projects on track and delivering tangible business improvements. Industry Knowledge & Technical Skills Experience in health or clinical settings, and/or knowledge of TAC claims management processes and the Fineos application, will be highly regarded. You are proficient with relevant tools such as Microsoft Office, Miro, Visio, Atlassian, and familiar with CI or project management methodologies. Why you’ll love it here There’s more to work than a competitive salary and amazing employee benefits. As our newest Business Analyst – Process Improvement, you’ll also: Make a positive difference Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together. Be rewarded for great work We value our people, offering a corporate incentive, salary packaging and a reward and recognition program. Grow and go places We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub. Ready to put care in action? We’d like to hear from you. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a Interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Hannah Egan, Shared Services Specialist at [email protected] for a confidential discussion. Applications for this role will be accepted up until 11:55pm on the 24th August 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at [email protected]. If over the phone is better for you, our number is 5225 7500. A safe place to work We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
