Job Type: Full-time
Work Type: On-site
Key Job Activities:
- Responsible for customer, contact, and contract adjustments through data entry and maintenance.
- Assists in for validating all customer pricing and fee data as any changes are made to individual customer locations.
- Executes corrections on any inaccuracies discovered in customer, contact & contract data. Updates and maintains equipment records to ensure accurate order generation and invoicing. Must be able to deliver a high volume of work with extreme accuracy.
- Responsible for every data element to be an accurate representation of our Customer base in addition to the services and prices that they have contracted for.
- Able to root cause Customer issues based upon data inaccuracies and provide data oriented solutions to increase customer satisfaction and insure throughput of revenue. By identifying the issue for customers, will be able to determine if a data correction is required.
- Provide input to future systematic solutions regarding the efficiency and maintenance of our Commercial Data.
- Is fluent (and remains current) in all service lines offered in Stericycle’s Secure Information Destruction (SID) and Regulated Waste Compliance Services (RWCS) divisions in both the US and Canada, as well as every iteration of pricing methodology and fees for all Accounts.
- Receives, organizes and executes data projects. This includes pulling and comparing reports from CRM and other systems, interpreting that data on behalf of other partners, identifying and raising technical/system issues and communicating results and progress back to various partners.
Education:
Experience (North America & LATAM):
Education & Experience
- One to four years of data analysis/data entry experience
- Salesforce experience required
- Demonstrated experience in data management and CRM systems preferred
- Demonstrates expert level proficiency in Microsoft Office products including Word, Excel.
